Problem: A US-based research center began its operations in the early 1990s.  Before opening its doors, it acquired licenses for a desktop application used to collect telephone survey data.  By 2006, the research center had experienced a number of increasing problems due to the desktop application.  Given the complexity of the application, training costs were high.  New employees found the technology frustrating to learn.  Re-training was required periodically to remind employees on the proper uses of the tool.  As an outdated software package, it was difficult to find local experts available to resolve technical difficulities in a timely manner.  Down time became more common, impacting overall productivity.  Furthermore, the server was located in the research center's main office -- making it vulnerable to data loss during power outages, theft, vandalism, and accidental destruction.

Solution: Exactivate.com built a web-based solution to replace the research center's desktop application.  The custom system proved to be more user-friendly and intuitive to users of all knowledge levels.  Costs to scale-up for short-term projects are nominal with the added capability to expand to any location with a readily available internet connection.  With the web-based system, supervisors can monitor employee performance in real-time, from anywhere in the world.  Users may also view survey data results online.  The system is hosted on a server in a highly secure network facility, with 24 x 7 monitoring, 100% uptime guarantee, and offsite data backups.