Problem: Each week, a staffing agency received hundreds of staffing orders from customers across North America and Europe.  Staffing orders were submitted to the agency via phone, email, and fax.  Once an order was received, an agency employee would input the information into the agency's management system and begin the search to find the best candidate for the assignment.  Often, at this point in the process, agency employees would discover missing information, which would delay the agency's ability to fulfill the order.  As the number of orders steadily increased, the process for managing them become inefficient -- particularly as the overseas operations continued to expand.  Further, the agency's management system was built using outdated technology that would not easily scale to keep up with the agency's growth.

Solution: Exactivate.com overhauled the agency's management system by transforming it into a flexible Web 2.0 application.  In addition, Exactivate.com automated the submission of staffing orders by creating a web interface for the agency's customers.  The new application solves a number of challenges, including:

1. Agency employees are no longer responsible for inputting orders into the management system, which has increased productivity.  Resources are now focused on finding candidates best suited for each assignment.
2. Customers cannot submit incomplete orders.
3. Customers have the ability to check the status of their orders online, which has reduced the number of phone calls and emails that the agency must field.